Return & Refund Policy

At BackBuzzIndia, your satisfaction is our priority. If something goes wrong with your order, we’re here to help.

✅ Return Eligibility

Returns are accepted only if:

• You receive a damaged, defective, or incorrect product

• You raise a return request within 7 days of delivery

• Product is unused, in original condition, and with proof of issue

⚠️ Returns Not Accepted For:

• Change of mind

• Wrong phone model ordered by customer

• Product used or damaged by customer

🔄 How to Request a Return

1. Take a clear photo/video of the issue

2. Send the images along with your Order ID via:

📱 WhatsApp: +91-8629997634

3. Our team will verify the issue within 24–48 hours and guide you through next steps

📦 Refunds

• Refunds are processed within 5–7 business days after approval

• Amount will be returned to the original payment method (e.g., UPI, card, wallet)

• Refunds apply only to eligible prepaid orders

• Orders refused upon delivery or undelivered due to customer unavailability are not eligible for refund or return.

♻️ Exchange Policy

• Exchange is possible only if the same product is in stock

• If unavailable, you’ll receive:

– A replacement product of similar value, OR

– A store credit coupon for future use

🚚 Return Shipping

• If issue is genuine, BackBuzz will either arrange pickup or reimburse return shipping

• Customer must share valid return tracking details if self-shipping

⏱️ Processing Time

• Verification: 3–5 working days after receiving return

• Replacement / Refund / Store Credit will be issued after approval

📞 Need Help?

WhatsApp: +91-8629997634

Support Hours: Monday to Saturday | 10 AM – 6 PM

Last updated: August 2025